Terms of service

Article 1. Definitions

In these general terms and conditions, the following definitions apply:

Client: the natural or legal person who has given the supplier the order to manufacture goods;
Supplier: the natural or legal person who has accepted the order referred to under a or has made a pre-order offer or proposal.

Article 2. Identity of Supplier/Webshop

Supplier Name: Schols Enterprise
Business Address: Grote Esch 613, Moordrecht, Zuid-Holland, 2841MJ, Netherlands
Chamber of Commerce Number: 77831322
VAT Number: NL861162365B01

Email: support@canvasique.com

2.1 The supplier's webshop is registered with the Chamber of Commerce and pays its legal contribution to the tax authorities.
2.2 The webshop is equipped with an SSL certificate, ensuring that we comply with all legal requirements regarding the security of your personal and payment information. We strive for continuous improvement of the security of your data. In case of misuse by hackers, we will file a report with the police.
2.3 Personal data will not be shared with third parties unless necessary to execute the client's order. In that case, data may only be used for this purpose.
2.4 The webshop is required to ask for your consent regarding cookies in advance.
2.5 We are required to report any suspicion of misuse or fraud to the police.
2.6 We strive to provide you with excellent service at all times. If you have doubts about purchasing a product, our staff will be happy to assist you.
2.7 All images and texts on this website are protected by copyright. All rights are reserved. Public disclosure or reproduction of any material (text and/or images) from this website is prohibited without written consent from Canvasique.

Article 3. Applicability

3.1 These general terms and conditions apply to the formation, content, and fulfillment of all agreements between the client and the supplier.
3.2 The client's general terms and conditions apply only if expressly agreed in writing that these, to the exclusion of the supplier’s general terms and conditions, will apply to the agreement between the parties.

Article 4. Offer

4.1 Each offer contains sufficient information so that the client clearly understands the rights and obligations that acceptance of the offer entails.
4.2 An offer, price quote, estimate, pre-calculation, or similar communication does not obligate the supplier to conclude an agreement with the client.
4.3 Offers from the supplier are always non-binding and may only be accepted without deviations.
4.4 Obvious mistakes or errors in the offer do not bind the supplier.

Article 5. Price

5.1 The price specified by the supplier for the performance of services applies only to the performance in accordance with the agreed specifications.
5.2 All quoted prices include VAT. Shipping costs are always free within the Netherlands and Belgium.
5.3 In the case of bundled offers, there is no obligation to deliver part of the total performance for the amount quoted for that part or a proportional part of the total price.

Article 6. Formation and Content of the Agreement

6.1 The agreement is concluded when the client accepts the offer and meets the conditions set out.
6.2 An order can only be placed using the digital order form on the supplier’s website. The client bears the risk of misunderstandings regarding the content and execution of the agreement if these arise from specifications or other communications that the supplier did not, not correctly, or not timely receive via the website.
6.3 The order is processed once the supplier has received payment of the agreed price.
6.4 After the order is processed, cancellation of the order is no longer possible.

Article 7. Delivery Time and Place

7.1 A delivery time specified by the supplier is merely indicative unless expressly stated in writing that it is a final deadline. The supplier is only in default after the client has notified them in writing.
7.2 Unless otherwise agreed, delivery takes place at the address provided by the client.
7.3 The client or their representative is required to do whatever is reasonably necessary to enable timely delivery at the specified address.
7.4 The risk of damage or loss of the delivered goods remains with the supplier until delivery to the client or their representative.
7.5 The supplier is not responsible for storing the goods unless expressly agreed. If storage occurs, it is at the client's expense and risk.

Article 8. Inspection Upon Delivery

8.1 The client is required to promptly inspect the delivered goods after delivery to check whether the supplier has fulfilled the agreement properly and to notify the supplier in writing if otherwise.
8.2 The client must conduct the inspection and notify the supplier in writing no later than 5 days after delivery.
8.3 The supplier is always entitled to provide a new, proper performance to replace an earlier defective performance, unless the defect cannot be rectified.
8.4 If the client fails to conduct the inspection or notify the supplier in a timely manner, the performance is deemed to be satisfactory.
8.5 The performance is deemed satisfactory if the client has used, altered, processed, or delivered the goods, or had them used, altered, processed, or delivered to third parties, unless the client has observed the provisions in the first paragraph of this article.

Article 9. Right of Withdrawal

9.1 You cannot invoke your right of withdrawal if your product is a custom-made item (with a personalized image and dimensions provided).

Article 10. Complaints and Warranty

10.1 Complaints about delivery must initially be reported in writing (email) to the supplier. The relevant delivery company will also be contacted regarding the delivery of the product.
10.2 Complaints about the product itself must be reported in writing (email) to the supplier. These cannot be answered personally by the supplier. Please describe your complaint as specifically as possible and include photos of the damage. Once the photos are received and it is confirmed that the damage occurred without the client’s fault, the order will be reprocessed and delivered within 5 working days. The goods to be replaced and/or repaired must be returned to the supplier at the client’s cost after agreement.
10.3 Complaints are generally processed within 14 days. Complaints will always be handled in writing.
10.4 The supplier is not liable for the durability of the delivered goods when affected by moisture, extreme UV radiation, or other harsh environmental factors.
10.5 If the delivered product shows a design, material, or manufacturing defect, the client is entitled to repair or replacement. The client is only entitled to replacement if repair is not possible. The goods to be replaced and/or repaired must be returned to the supplier at the client’s cost after agreement.
10.6 No warranty applies for damage caused by incorrect use or application of the delivered product.
10.7 The proof of purchase serves as the warranty certificate.
10.8 If repair or replacement is not possible, the supplier has the right to dissolve the agreement and fully credit the client.
10.9 Complaints must first be reported to the supplier by email at support@canvasique.com. If this does not lead to a resolution, the dispute can be submitted for mediation via Stichting WebwinkelKeur. From February 15, 2016, EU consumers can also submit complaints through the ODR platform of the European Commission, available at http://ec.europa.eu/odr. If your complaint has not been processed elsewhere, you may submit it via the EU platform.

Article 11. Force Majeure

11.1 Failures by the supplier in fulfilling the agreement cannot be attributed to them if they are not due to their fault, nor are they their responsibility under the law, the agreement, or prevailing opinions in society.
11.2 Failures in fulfilling the agreement due to war, mobilization, civil unrest, floods, closed shipping, other transport disruptions, interruptions in, or limitation or cessation of supplies by public utilities, lack of gas, petroleum products, or other energy sources, fire, machine breakdown, and other accidents, strikes, exclusions, actions by unions, export restrictions, other government measures, non-delivery of necessary materials by third parties, or gross negligence by assistants, and similar situations are considered force majeure and will not give the client the right to cancel the agreement or claim damages.

Article 12. Liability

12.1 The supplier’s liability under the agreement with the client is limited to an amount that is reasonable in relation to the agreed price.
12.2 Compensation will never exceed the amount the client has paid to the supplier in connection with the execution of the agreement.
12.3 The supplier is not liable for any damage arising from the client’s use of the delivered product or part thereof after delivery, including alterations, processing, or delivery to third parties.
12.4 The supplier is not liable for any damage that arises during or after hanging a product purchased from the webshop.

Article 13. Use of Personal Data

13.1 The supplier guarantees to treat all information regarding the client obtained in connection with the execution of the agreement confidentially.
13.2 The supplier is not entitled to use the information provided by the client for purposes other than those for which it was obtained.

Article 14. Applicable Law

The agreement between the supplier and the client is governed by Dutch law.

Contact Us

If you have any questions, please feel free to contact us. We aim to respond within 24 hours.
Please note that our customer service is open from 9:00 AM to 5:00 PM, Monday to Friday.

Email: support@canvasique.com